Shipping & Returns
ShippingShipping rates are for USA and International. Lead times on orders are listed on each product listing. Many of our items ship within 3-5 business days but we are a small batch operation and sometimes we require a little more time to prepare and ship your order. We do not ship on Saturday, Sunday or on holidays. Please allow 6-8 days for your order to arrive as most of our shipping is arranged with economy or ground service. Expedited shipping is available at an additional cost. All International orders ship ground and can take up to 12 weeks depending on where you are located. For expedited shipping, please contact us at firstname.lastname@example.org to arrange for a more expedient shipping arrangement. Extra fees will apply but we can often ship things anywhere in the world in less than 2 weeks. KROFT is not responsible for service transit times.
KROFT is not responsible for any duties or fees associated with importing our products into your country.
Returns & ExchangesOur return policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange. To be eligible please contact us at email@example.com as soon as you can to register a return. Your item must be unused and in the same condition that you received it. We must also receive the product back in the original packaging. We do not accept any returns or exchanges on any items that have been modified, on sale or custom ordered. If the item is being returned as a result of you not being available to receive the item at the time of delivery(ies), the cost of shipment will be deducted from your return.
You will be responsible for arranging for and paying for your own shipping costs when returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. All returns are subject to a $50 restocking fee. Any damage to your product will result in us not being able to refund your purchase.
Cancelled OrdersWhile we do accept cancellations, we do charge a $35 administration fee on all cancellations submitted more than two business days after purchase.
RefundsOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, a your refund will be processed, and a refund will be applied to your credit card or original method of payment, within a certain amount of days.
Sale itemsOnly regular priced items may be refunded, unfortunately sale items cannot be refunded.
DamagesAny damage claims must be made within 48 hours of receipt of an item. Please inspect your items immediately for damages and contact us for a return authorization number and a replacement order.
Thank you for shopping with KROFT.