Shipping & Return Policy
Lead times for products are listed on product pages. Domestic shipments (Canada) typically arrive within 1-3 business days. International Shipments typically arrive within 4-8 business days.
KROFT is not responsible for any duties, import fees or taxes associated with importing our products into your country.
We love being able to pass on the savings of selling direct to you. Our handcrafted furniture would be significantly more expensive if we chose to share our work with you through different channels. One thing we can't cut on is shipping. All shipping rates are calculated by the carriers and their absolute best price will be presented to you at checkout. If you see a rate that is surprising to you or you wish to discuss shipping fees, please feel free to connect with us at email@example.com.
Returns & Exchanges
Our free return policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund or exchange. To be eligible please contact us at firstname.lastname@example.org as soon as you can to register a return. Your item must be unused and in the same condition that you received it. We must also receive the product back in the original packaging. We do not accept any returns or exchanges on any items that have been modified, on sale or custom ordered. If the item is being returned as a result of you not being available to receive the item at the time of delivery(ies), the cost of shipment and any other incurred fees, taxes or duties will be deducted from your return.
You will be responsible for arranging for and paying for your own shipping costs when returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will refund your returned item. Any damage to your product will result in us not being able to refund your purchase. Please note that we cannot pay for any import fees, duties or taxes incurred as a result of a return. Any such fees will be subtracted from your final refund.
While we do accept cancellations, we do charge a cancellation fee for purchase of our made to order products. The cancellation fee is 8% of the product cost.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, a your refund will be processed, and a refund will be applied to your credit card or original method of payment, within a certain amount of days. We do not offer refunds on sale items.
Any damage claims must be made within 48 hours of receipt of an item. Please inspect your items immediately for damages and contact us for a return authorization number and a replacement order.