Our ethos and values are predicated on a self-imposed responsibility to honor and respect our craft. It is our duty to respect the materials we use and form them into beautiful, functional and finely crafted products.
If for any reason you are unsatisfied with your purchase, you may return it within 30 days of delivery. All refunds will be applied to the original form of payment, excluding the initial shipping cost, within 4-6 days of the date of return (1-2 weeks for International Shipments). We do not accept returns due to variance in wood color or wood grain. Like all natural materials, wood inherently differs in color and grain pattern — every tree is one of a kind. Each KROFT piece made from wood will display unique variances, which may include knots, minor mineral streaking, color difference and color variation. All of these are expected and valued characteristics of natural wood, and are integral to wood products.
We do charge a restocking fee on all returns. The fee is $8 or 10% of your order - whichever is greater. All customized orders or discounted items are final sale.
If for some reason your order is damaged upon receipt, please get in touch with us within 15 days.