Our ethos and values are predicated on a self-imposed responsibility to honor and respect our craft. It is our duty to respect the materials we use and form them into beautiful, functional and finely crafted products.
If for any reason you are unsatisfied with your purchase, you may return it within 30 days of delivery. We cannot provide a refund for any items that are returned either used or damaged. All refunds will be applied to the original form of payment - excluding the initial shipping cost - within 4 to 6 days of the date of return (1-2 weeks for International Shipments). We do not accept returns due to variance in wood color or wood grain. Like all natural materials, wood inherently differs in color and grain pattern — every tree is one of a kind. Damaged items need to be reported within 5 days of receipt of the package. Any issues reported after 5 days are not returnable. We cannot cover the cost of return shipping.
Each KROFT piece made from wood will display unique variances, which may include knots, ray flecks, minor mineral streaking, color difference and color variation. All of these are expected and valued characteristics of natural wood, and are integral to wood products.
The cost of shipping your return is your responsibility. We do charge a restocking fee on all returns. The fee is $15 CAD regardless of the size of your order. All customized orders, orders that were discounted 20% or more and items listed as final sale cannot be returned.
If for some reason your order is damaged upon receipt, please get in touch with us within 5 days.